Scarlet 3rd Gen can't hear through amplitube 5

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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 2:08 pm

If I press the direct monitor button I just hear the clean sound, not the sound that comes from the amp.
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 2:10 pm

Hmm, that's unexpected.

Just to check that you have the Scarlett selected in the Audio MIDI set up in AT5 for both input and output?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 2:11 pm

I don't quite understand. But in midi there it says ANY.
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 2:13 pm

andrediegues wrote:But in midi there it says ANY.


On the line above that, where it says "Output Device", you have got your Scarlett selected and it shows Output 1 and 2?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 2:14 pm

Yes it shows, and I got output 1 and 2, and still no sound comes from it.
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 2:17 pm

Sorry, normally the Direct Monitoring is the reason for you being able to hear your direct sound but not the output from AT5. I've gone as far as I can go I'm afraid.

I would suggest now that, as this is just a user-to-user forum, you open a ticket with Official IK Support as it sounds like there is something else going on there with the installation.

https://www.ikmultimedia.com/contact-support/sw/

They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 2:24 pm

Ok thank you, will do so.
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Joined: Thu Jan 07, 2021 10:56 pm

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