Missing owner speakers in AT5

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Missing owner speakers in AT5

Postby BrianCadoret » Sun Dec 27, 2020 10:30 am

Hi,
I've got AmpliTube 4 with the Fender 1 Collection plus various other single amps.
In total there are 31 different speakers to choose from if needed.

Using the new AmpliTube 5 (latest update) with my Fender Collection and single amps it's only showing 13 different speakers, the Brit Blue Alnico and others I use/paid for are missing unavailable.
https://ibb.co/6BhDcNz
https://ibb.co/Tb8g0k9


Can IK or someone clarify whats going on here keeping it to the point.

Many thanks
Brian
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Re: Missing owner speakers in AT5

Postby garfy » Sun Dec 27, 2020 11:22 am

Hi Brian

As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.
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Re: Missing owner speakers in AT5

Postby supanorton » Mon Dec 28, 2020 2:31 am

BrianCadoret wrote:Hi,
I've got AmpliTube 4 with the Fender 1 Collection plus various other single amps.
In total there are 31 different speakers to choose from if needed.

Using the new AmpliTube 5 (latest update) with my Fender Collection and single amps it's only showing 13 different speakers, the Brit Blue Alnico and others I use/paid for are missing unavailable.
https://ibb.co/6BhDcNz
https://ibb.co/Tb8g0k9


Can IK or someone clarify whats going on here keeping it to the point.

Many thanks
Brian


Did you try "restore purchases" in the new Custom Shop?
supanorton
 
Posts: 487
Joined: Sun Jan 16, 2011 5:52 am


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