Covid Excuse?

AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC

Covid Excuse?

Postby skrosse » Sat May 30, 2020 2:04 am

It has been more than one week since I sent in a support request for my brand-new Irig Pro Keys. Why have I not heard back from anyone?

Thank you,
skrosse
 
Posts: 1
Joined: Sun May 10, 2020 1:14 am

Re: Covid Excuse?

Postby garfy » Sat May 30, 2020 3:11 pm

Hello skrosse and welcome to the forum.

A week is a bit long to wait for a reply, but IK Support has seen a surge in requests during the C19 crisis. I can't really comment further on that, as I don't have direct contact with them.

If you review the guidelines here viewtopic.php?f=5&t=19505" (specifically #1) regarding posting and support tickets, but bear in mind that as it is now the weekend you may have to wait until next week to get a response.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


Return to AmpliTube Guitar Amp & FX modeling