Tonenet not working [Resolved - Firewall issue]

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Tonenet not working [Resolved - Firewall issue]

Postby mvanhemert » Fri Dec 01, 2023 12:55 pm

I bought the Tonex pedal a week ago and i'm struggling to get the Tonenet working as well the blackfriday "ODS pack".

I de-authorized/authorized the Tonex software, logged in/out of the productmanager and even uninstall/reinstall all software. I tested with Amplitube but also no access to Tonenet. I can access Tonenet via webbrowser and see that my Tonex version is Max and CS.

First i got error 103, but that was because of no account on Tonenet. Now i get error 1000, couldn't access server". And i do have internet. In Tonenet>settings>account is giving me status "offline" (red dot).

I even tested with a 5G modem to make sure it's not my firewall or anti-virus (all disabled in windows. I created a ticket but still havn't heard anything. So far experience is pretty frustrating.

Ticketnumber: #2092455
mvanhemert
 
Posts: 2
Joined: Mon Nov 27, 2023 4:14 pm

Re: Tonenet not working

Postby mvanhemert » Sun Dec 03, 2023 10:08 pm

Apperently it was my external firewall (intrusion detecion/application checking) that flagged the connection to tonenet. It's all good now :)
mvanhemert
 
Posts: 2
Joined: Mon Nov 27, 2023 4:14 pm


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