Stuck on step 2/4 in wizard when setting up account

Forum for ToneNET - AmpliTube TONEX and AmpliTube 5’s preset sharing community.
Together we rock nonstop
Post a reply

Stuck on step 2/4 in wizard when setting up account

Postby dofreo » Sat Apr 02, 2022 2:23 pm

Just reporting on an issue,
When trying to create tonenet profile, I am stuck on the second step under profile. I am filling out my nickname, DOB and agreeing to terms and conditions into the wizard, however, when I click create, the following error comes up: "Create account failed, please retry or contact support (Code:INTERNAL SERVER ERROR 0)"

Does anyone else have this issue?
dofreo
 
Posts: 5
Joined: Sat Feb 28, 2015 4:55 am
Top

Re: Stuck on step 2/4 in wizard when setting up account

Postby od.conor@gmail.com » Tue Apr 05, 2022 8:11 pm

I get the exact same error
od.conor@gmail.com
 
Posts: 1
Joined: Fri Feb 25, 2022 12:43 am
Top

Re: Stuck on step 2/4 in wizard when setting up account

Postby Peter_IK » Wed Apr 06, 2022 12:10 am

Have you contacted IK Support? They can look directly at your account to see how to fix your issue.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20436
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere
Top

Re: Stuck on step 2/4 in wizard when setting up account

Postby dofreo » Sat Apr 09, 2022 3:42 pm

Used google chrome on my MacBook Pro and got through.
All good with AmpliTube now.
Cheers everyone
dofreo
 
Posts: 5
Joined: Sat Feb 28, 2015 4:55 am
Top
Post a reply

Return to ToneNET preset sharing community