Tonenet Login has me going in circles

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Tonenet Login has me going in circles

Postby stupidjubei » Thu Sep 12, 2024 5:07 am

New tonex user. Very enthusiastic about the sounds available. Tonenet functionality has been less great. I am able to find and use captures (thank heavens). But login to do things such as Follow my favorite uploaders has been less fruitful and very frustrating.
Basically, it has me go in circles. Says things like my Tonenet registration is incomplete, I have to reopen Product Manager, go to Tonenet via Amplitube 5 (which has been next to useless for me, without the full app).But I do everything it tells me to do... just more circles. What am I missing?
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Re: Tonenet Login has me going in circles

Postby jonbrashear » Wed Jan 01, 2025 6:07 pm

I am having the same issue. Very frustrating.
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Re: Tonenet Login has me going in circles

Postby Peter_IK » Wed Jan 01, 2025 9:13 pm

Please report your issue to IK Support and they'll assist you directly via https://www.ikmultimedia.com/contact-support/sw
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Re: Tonenet Login has me going in circles

Postby GreenSteam666 » Sat Jan 18, 2025 6:26 am

Yes I'm getting the same thing now- my IK account is fine but Tonenet no longer 'recognises my credentials'. I can see the tone models I've uploaded when I access tonenet via Tonex, but I can't log in to modify or remove them or edit my profile. This started a couple of days ago when I edited my profile. Did you get a resolution?
I have reported the issue but not resolved (yet)
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Re: Tonenet Login has me going in circles

Postby Mongoose666 » Tue Feb 04, 2025 11:26 pm

same issue, just contacted support! i'll let you know if they solve the issue
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