Please, where's this 'manage my products'?

[Chrisulrich]

Dear Anyone.

Before you tell me - yes, I suck at websites and complicated installation procedures. Agreed. I do. Now that's out of the way....

I took Black Octopus up on their £50 deal to get thousands of instruments and Sampletank. Bought a new external hard drive to put it on. There was a guy from the Support Team helping me with this but I guess he's given up on me! The installation keeps telling me to open the I.K. Multimedia Product Manager and click on 'Manage My Products' but I can't find it! I was going to show you a screenshot but I can't even work out how to insert an image in this thing - you click on 'img' and you just get two sets of square brackets with the word 'img' in them, what are you supposed to do with those? Anyway.

I promise you my Product Manager does NOT have anything, anywhere, in any sub-menu I can find, saying 'manage my products.' I have looked through every sub-menu. Please, anyone, where IS it, what do I do with it if I can find it and does this mythical place hold all the thousands of instruments Black Octopus promised me for my money?

I've bought them all about 2 weeks ago and still can't get to use any of them and, as the above will show, it's getting a tad frustrating!

Yours puzzledly,

Chris, who knows he sucks at websites, so be gentle!

[QEQEQE]

Having the same issue, 'Manage My Products' doesn't come up on the home page.

Please let me know how you resolved this!

[Chrisulrich]

Nobody's ever, yet, answered me on this one! Still waiting.

Yours respectfully

Chris Burke (original poster.)

[Peter_IK]

Where are you seeing instructions containing "Manage My Products"? If you open IK Product Manager you'll land right on the page where you install and authorize products. If you need to register a serial number there is a red Register button up top there.

There's a thread in General Discussions about posting images to the forum, too.

Thank you.

[nikolaj]

When you download ST4 from the product manager This comes up!


IMPORTANT

If you purchased the Download version of SampleTank 4, please use the IK Product Manager application to download and install all of the sample files BEFORE you load instruments in the SampleTank 4 application. You do NOT need to re-download or re-install the SampleTank 3 Sound Content and additional Instrument Collections if you have previously installed those.


Open the IK Product Manager and click “Manage My Products.” Next, click the “Sounds” tab, and then click “Install” next to your registered product (SampleTank 4, SampleTank 4 CS, SampleTank 4 MAX or SampleTank 4 SE). The IK Product Manager will then automatically download and install the sound content. Note that this may take some time depending on the size of the product’s sound content and your connection speed.
If you purchased the USB drive boxed version of SampleTank 4, just launch the Sound Content Installer which is located in the Sound Content folder on the USB drive.

[Peter_IK]

You can just go to the Sounds tab.