de-register/deactivate my TONEX pedal for resale

[egusbagus]

If you transfer your TONEX Pedal, the AmpliTube 5 and TONEX MAX software will transfer as well.

Hi, is this transfer process free? where I can read the full explanation about this matter?

I just bought used Tonex Pedal and confused on how to transfer from the previous owner.

[egusbagus]

Peter, maybe you can help me flesh this topic out that may be helpful for someone else.

I have just bought a Tonex pedal second hand and received (from the previous owner), an email from IK saying that the transfer was successfully processed and it had 3 serial numbers in the email. One is the one that originally came with the pedal, but then there were two others.

I registered the pedal successfully with the serial number, but do not see the option to upgrade to Tonex Max. Is there anything special I am missing to get the software that should come with the pedal? (I also just submitted an email to support).

Thanks!

Hi, are the previous owner select "Transfer" in "IK User Area --> My Products --> "Transfer" button?

[MrToneX]

I bought a used ToneX pedal from IK Multimedia's Amazon store.

When I tried to register the pedal, I was denied. The reason was that it was previously registered.

I could understand if this was bought randomly online or in person second hand, but this was directly from IK Multimedia. I would think that they would be considerate enough to check this before resale.

Not only that, the USB cable that was to come with the pedal, was missing from the box.

Of course, I submitted a support ticket, but have yet to hear anything.

I'm really not happy with IK a this point. Not only did I have issues with the ToneX pedal but I also bought Sampletank 4 MAX and am having trouble downloading the full product. After doing some research, I found this is a very common problem that has yet to be solved.

Yes, I did file a ticket for that issue as well but come on IK Multimedia...2 products with issues right after purchase is not a good representation for your company.

The only thing I can do at this point is play the waiting game until I get a reply from IK Support.

Luckily, I can still return the pedal if needed but I doubt I will get a refund for the software that is useless to me at this time.

[lhguilherme]

Boa noite amigos , estou com dificuldades para passar o acesso do pedal toneX , nos meus produtos não aparece a opção de transferir, já vendi o pedal e o novo proprietário está esperando a licença para poder usá-lo , fiz meu cadastro dia 09/11/2023 , mas não me adaptei , vendi e agora não consigo transferir, comprei o pedal usado e o antigo dono transferiu para minha conta sem problemas nenhum , se puder me ajudar , já comprei crédito de transferência mas mesmo assim não aparece essa opção do pedal toneX , se puder me ajudar , obrigado
Att

PeterBass

Olá Peter, conseguiu resolver? Estou com o mesmo problema!!

[lhguilherme]

I am having same problem here. No "Transfer Button" available. Support ticket #6516274.

Anyone from IK here???

[MrToneX]

I am having same problem here. No "Transfer Button" available. Support ticket #6516274.

Anyone from IK here???

Have you been waiting long for a reply?

I got my ToneX pedal registered not long after submitting a ticket. Considering that I placed it on a Saturday, I was surprised how quick they responded.

[Peter_IK]

Their ticket was responded to this morning.

[lhguilherme]

Solved. IK support moved the registration to the new owner.

[rolnight]

Bonjour je suis peut-être pas au bonne endroit mais pourriez vous réactiver la clés d'enregistrement pour la pédale tonex que je viens d'acheter afin que je puisse la connecter a mon pc et récupérer tonex max c'était ma motivation première avant mon achat et maintenant je suis bloqué à cause de l'enregistrement de m'a clés qui ne fonctionne pas
La pédale viens pourtant de chez Thomann en bstock mais apparemment avant de revendre leur pédales, suite a un retour client, il ne prenne même pas la peine de vérifier si la clés a déjà été enregistré avant de vous la revendre sans vergogne! Et surtout sans clés valide et après c'est a vous d'envoyer plein de mail pour au final aucun résultat
Pour info Thomann m'a répondu vendredi que la clés avait été réactivé par ikmultimedia mais malheureusement ça ne fonctionne toujours pas... Donc j'en ai assez de communiquer avec eux et j'espère que vous serez plus réactif et professionnel qu'eux..
Si vous avez besoin du numéro de la clés ou autre chose je peux vous l'envoyer en privé..
Merci d'avance pour votre compréhension et votre professionnalisme cordialement

[rolnight]

Bonjour comment être sur de pouvoir enregistrer son matériel ik multimédia d'occasion et par la même être sur de pouvoir récupérer les logiciels fournit avec?
Ma question est pour tout les produits ikmultimedia
Je voudrai acheter une carte son d'occasion mais je voudrais connaître les documents que doit me fournir le vendeur pour être sur de pouvoir l'enregistrer sur mon compte et donc par la même de récupérer les logiciels..
Si vous pourriez m'aider ça serait sympa..
A bientôt et
Bonne continuation cordialement ..

[daferiat@gmail.com]

Hallo all, I would like de to sale my Tonex One but first I havo to de-register the product. Is this the same as to un-authorise the Tonex One?

Can somebody tell me what to do?

Thank you very much


tonexuser10 or/and Peter_IK?