Hanging Notes /Can't Update Uno Synth Pro

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Hanging Notes /Can't Update Uno Synth Pro

Postby drumdude » Thu Dec 01, 2022 4:40 pm

Hey All....So recently it seems my Uno synth pro gets "stuck" and the notes just rings out indefinitely , (almost sounds like an envelope getting "stuck") Even remains when I switch patches , so its basically rendered it useless.
Tired updating firmware (figuring maybe that would solve the issue) with the firmware updater , and followed directions but it just says 'waiting for connection" and never actually see's the unit so that's a "bust". (the synth pro patch editor Does in fact see the synth btw)
I'm on an M1 Mac running Monterey .
Tried contacting IK supper about this but no reply .
Any Ideas ?? Thanks !!!
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby jwatts2 » Wed Dec 14, 2022 9:59 pm

I've just bought an UNO and I'm getting the same WAITING FOR CONNECTION message, so hope someone out there can answer
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby Peter_IK » Thu Dec 15, 2022 5:44 pm

This FAQ is for UNO Synth but may still be helpful. Please check out https://www.ikmultimedia.com/faq/index.php?id=1233 and if it does not help please use the link there to open a ticket with IK Support so they can assist you.
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby drumdude » Thu Dec 15, 2022 5:46 pm

Thanks for the reply, i opened THREE support tickets ALL have gone unanswered .
Quite discouraging to say the least .
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby Peter_IK » Thu Dec 15, 2022 7:29 pm

drumdude wrote:Thanks for the reply, i opened THREE support tickets ALL have gone unanswered .
Quite discouraging to say the least .

IK Support answers all tickets. Please check your junk/spam filters and if you haven't received a reply for a period of time longer than a few business days, you can provide your ticket number(s) and someone will look into what happened.
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby drumdude » Thu Dec 15, 2022 7:36 pm

Thanks again for your reply but i have to respectfully disagree ..i’ve been trying for well over a month and crickets .(and of course i check spam , thats a rookie move lol)
Again , i appreciate the reply Peter.
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby Peter_IK » Thu Dec 15, 2022 9:33 pm

drumdude wrote:Thanks again for your reply but i have to respectfully disagree ..i’ve been trying for well over a month and crickets .(and of course i check spam , thats a rookie move lol)
Again , i appreciate the reply Peter.

I know they answer all tickets in the system. Please re-read my message and provide your ticket numbers if you feel you have a ticket that wasn't addressed properly and I'm sure they can figure out what happened.
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby drumdude » Thu Dec 15, 2022 9:38 pm

That would be 4375571 , i seem to have lost the other emails in the shuffle somehow.
Thanks Peter :)
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Re: Hanging Notes /Can't Update Uno Synth Pro

Postby drumdude » Thu Dec 22, 2022 5:58 pm

Opened yet another ticket a week ago
# 7525467
Still nothing ….I’m beyond knowing what to do at this point.
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