Hello Rui Sexias Monteiro,
Thanks for your post. Sorry to hear of your troubles.
Make sure both your
UNO Synth firmware and UNO Synth Editor are up to date with the latest versions. The editor can be found in your User Area -> My Products section of your IK Multimedia account (
https://www.ikmultimedia.com/userarea/my-products/). Once updated, make sure no other programs are accessing your MIDI devices, and launch the UNO Synth Editor stand alone. Check to see if this helps.
If you are using a MIDI interface with your UNO Synth, make sure this device's drivers are installed to allow your computer to recognize the device properly.
In the meantime, please contact our support team. While the forums are a great place for users to communicate, technical support is best handled by our team. Use the link below to reach out and send me a PM with your ticket information.
https://www.ikmultimedia.com/contact-support/
