Problems with mac os firmware updater

[dununba]

I am not able to get the mac firmware updater to work. I get numerous error messages. I contacted support, their response is glacial and not very helpful.

I pulled my 7 year old windows laptop out of mothballs and it worked like a charm.

[Ryan_IK]

I am not able to get the mac firmware updater to work. I get numerous error messages. I contacted support, their response is glacial and not very helpful.

I pulled my 7 year old windows laptop out of mothballs and it worked like a charm.

Hey dunuba,

I was able to look into your support case and it looks like they did not get to dive in too deep before your problems were resolved. We are happy to hear you are good to go. If you need any future issues feel free to reach back out to support, they are more than happy to help with any unusual issues.

[dununba]

the problem was NOT really resolved

I used my old window laptop to update the firmware

mac os updater still does not work for me

[Peter_IK]

Please reply to your support ticket and let them know. They will look further into it for you.

[Kalikiano]

Any update on a fix?

[Peter_IK]

Any update on a fix?

If you are having issues please open a support ticket for direct technical assistance. They can be reached at http://www.ikmultimedia.com/contact-support Thank you

[Kalikiano]

@dununba posted this problem nearly a month ago. I assumed that a solution was found and would be posted.

A support ticket was submitted for me as well.

[Peter_IK]

Even though a problem may appear the same or similar, often they are not and require direct attention by the IK Support staff.