iLoud MTM QC Problem with hiss noise

[Dolby2024]

Hi everyone,

I ordered the iloud MTM brand new from Amazon UK.
After I had used near 3 days, it plays some coil whine or hiss noise randomly 2-3 times for several minutes daily.
Very disappointed!!

Please see this video:
https://www.youtube.com/shorts/x7eNHeWpnTY

Does anyone know to fix it by software?
Thank you very much!

[Peter_IK]

Sorry to hear you are having an issue. Please report your issue to IK Support via https://www.ikmultimedia.com/contact-support/hw and they will happily assist you.

[Dolby2024]

Sorry to hear you are having an issue. Please report your issue to IK Support via https://www.ikmultimedia.com/contact-support/hw and they will happily assist you.

Hi Peter,

I reported it yesterday, but you guys are not follow up yet.

For more information:
1. If I only plug the power cable without any cable, it still makes noise. 
2. If I restart the speaker when it makes noise, it still makes happen. 
3. If I turn on DFU mode, the noise is missing. Then turn off the DFU mode, the noise is back.
4. I updated the firmware to be 1.2.2.
5. Tried move the speaker from right to left, it still makes happen. 

Thank you.

[Peter_IK]

They typically respond withint 1-2 days. Users, moderators/admins of this forum will not have the available resources to help with your issue but the support team will. Thank you.

[Dolby2024]

They typically respond withint 1-2 days. Users, moderators/admins of this forum will not have the available resources to help with your issue but the support team will. Thank you.

Thank you Peter,
I am still waiting you guys supporting, and still disappointed.

Now the speaker makes noise all the time.
Hopefully, after my report, no other people will receive the bad speaker in the future.