Iloud mtm red led no sound [RESOLVED]

[jmobley]

Starting to really regret purchasing these speakers. One of them has a red LED. When I power off and back on, it cycles through yellow and orange and finally sticks on red. From what I have read in the user manual, this speaker is defective.

I purchased them from guitar center online and not one physical store carries them in Pittsburgh. Worse, not one on the east coast. I already got rid of my other speakers and now I am stuck with no speakers and projects due.

PISSED. I can't wait for another five to six days for a replacement.

[Peter_IK]

Sorry to hear you are having trouble. The support team will be able to handle the warranty replacement as quickly as possible. Thank you for your patience.

[jmobley]

It’s been sorted. Sorry I got so hot. Replacement is already on the way. Will have it by Wednesday

[Ryan_IK]

As this thread has been resolved for the original poster it will be marked as such and locked to keep the forum tidy.

• If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
• If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic. Remember that similar symptoms do not mean the same problem or solution.

[flyingpuck]

Same to me here in Seoul,Korea. I sent a email to IK multimedia but still have no answer and I can't find the ticket so I requested once again today.

I purchased them from ebay online and not one physical store carries them in Seoul,Korea.
Due to my moving last year, I was not able connect to these speakers almost July this year and once I connected them I realized it had this kind of problem. I need IK multimedia team's help in South Korea.
Thank you in advance.

[Peter_IK]

Same to me here in Seoul,Korea. I sent a email to IK multimedia but still have no answer.
I purchased two speakers from US on November 22~26,2019 and one is perfect but another got the same problem which is described by you here.

You would also need to work with IK Support. What is your ticket number?

For reference, please review viewtopic.php?f=10&t=19505 for guidelines on posting while you have an existing ticket.

Thank you.

[mykesalomon]

It’s been sorted. Sorry I got so hot. Replacement is already on the way. Will have it by Wednesday

good for you. In my situation, i think my 15 day old mtm is hopeless (from philippines)

[Peter_IK]

It’s been sorted. Sorry I got so hot. Replacement is already on the way. Will have it by Wednesday

good for you. In my situation, i think my 15 day old mtm is hopeless (from philippines)

IK Support will assist you directly too.

[mykesalomon]

It’s been sorted. Sorry I got so hot. Replacement is already on the way. Will have it by Wednesday

good for you. In my situation, i think my 15 day old mtm is hopeless (from philippines)

IK Support will assist you directly too.

thank you. i feel so helpless now because i'm in a middle of a project and i rely on it. i didn't expect it to fail in just a few days. It completely delays my work.

[flyingpuck]

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