iLoud MTM MKII can't find the Serial Number

[DasVas111]

I just received my MTM MKII, but I can't find their serial numbers anywhere. I can't register them or download X-Monitor either. Can someone help me?

Actually, I just want to download and install X-Monitor, but the IK Multimedia product manager doesn't recognize the hardware. Do I need to register manually? Or can I download X-Monitor from another source?

[Peter_IK]

Your monitors should have a card in the box with the serial number, once you register that you will see the included software in your IK Product Manager.

[DasVas111]

Your monitors should have a card in the box with the serial number, once you register that you will see the included software in your IK Product Manager.

There was no card in the box. There is an inscription "serial" on the box, but there is nothing, but there is no sticker, here is a photo:
https://drive.google.com/file/d/17KpGGV ... sp=sharing

[Peter_IK]

In that case, please reach out to IK Support via https://www.ikmultimedia.com/contact-support/hw