As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is raise a
Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). When you receive the initial acknowledgement, send them the video too.
Response time is usually within 2 working days, but in the current circumstances please allow some more time.
[#] But please remember that the same symptoms do not necessarily mean the same problem.
And, to help others who run into a similar problem, please let us know what you did to resolve the problem.
