Support

General talk about music creation and production, or anything that doesn’t fit into the other categories

Support

Postby gderreck » Mon Jan 09, 2023 5:21 pm

Greetings,

I opened a support ticket regarding an IK Product Manager issue. I haven't received acknowledgement that the ticket had been created. Is that normal? I am not tryng to rush things. Just wondering how the system works.
gderreck
 
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Re: Support

Postby DarkStar » Mon Jan 09, 2023 6:02 pm

If you submitted the ticket using the Technica Support form then you should receive an auto-acknowledgment. General enquiries are not auto-acknowledged.

You can contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.
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Re: Support

Postby gderreck » Mon Jan 09, 2023 6:09 pm

Thanks Dark,

Just after I started the thread, I saw the email from IK. Oops.
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