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In that case I'd suggest contacting IK Support directly.
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.
Hi if you have problems like myself constantly you can get Ikmultimedia ip address and add to security in your modem Its working great now its in the allow Ikmultimedia IP security. Log into modem and open the settings page/go to Security Must apply it for it to work.