2 accounts - authorisations

[kevwrightuk]

Hi, I have emailed support but as yet no response. I've ended up with 2 IK accounts and have various plugins authorised on each. Trouble is that authorising T-Racks on one account, disables the add-ons I have via my other account. Has anyone found themselves in this mess before?

Thanks

[DarkStar]

Only Technical Support can sort this out.

You did use the Technical Support form, didn't you? If so, you should have got an auto-acknowledgement email.

[kevwrightuk]

Yes I did use the technical support form.
I’ve sent two messages and had auto replies from both. I guess I’ll just have to be more patient.
I am at the point of paying to transfer the licenses from one of my accounts to another t not sure if I’d have to do this for every module or just T-Racks and Amplitube.
Other software is not affected.

[DarkStar]

You would have to do it for every Serial Number that has a red [Transfer] button next to it. And some items cannot be transferred.

Give Support a nudge by replying to the auto-acknowledgement email