K Product Manager download not working!

[taklamakan]

See my previous post. Right click on the application, run as administrator and try again

[velobecker]

running as an administrator doesn't work for me. nothing happens when i click "Install". already tried 2 locations.

[Peter_IK]

I'm having the same issue. I downloaded the product manager yesterday. In attempting to download any of the free products, it just says, "0%" and does nothing. I left it running for about an hour and still... nothing.

If the suggestions in this thread haven't resolved your issue please open a ticket with IK Support at https://www.ikmultimedia.com/contact-support/ if you haven't already done so.

[MrDudeX89]

Same problem

I had the IK Multimedia and AmpliTube 5 Max already installed but very old version (2 years i think).

I tried to start IK Multimedia and got many many errors so i deinstalled all programs (IK Multimedia and AmbliTube 5 Max).

And now nothing is working....

I also tried starting IK Multimedia as Admin but still the same problem of now downloading...

[Raphaelsagot1]

ouvrir le module de telechargement en mode administrateur a permis de telecharger à nouveau merci

[stockpups]

I had similar problems.

1) My fix for installing/updating IK Product Manager was to delete it (the app in Applications, the folder in User>Documents, and the folder in Library>Application Support). Empty trash. Reboot Mac. Download the new manager from IK website and reinstall.

2) Then I had a problem updating AmpliTube within the manager. The fix for that was to ADD the IK Product Manager folder BACK into my Documents (because i deleted that folder in step 1). This seems really weird, because you're installing Amplitube into the Product Manager folder, but...it works. The manager updated Ampltube but stalled on "Lauching Setup..." Nothing was happening for 5 minutes, so I double-clicked the .dmg file in the IK Product Manager folder, figuring I would try to re-install it. But it brought up the previous Installation window and said successfully installed. Then everything updated and worked fine.

[andresrvp89]

Hello,

I am experiencing a similar problem. Even for me after clicking on "install" nothing happens. I noticed a folder was created in my explorer but if I try to close the product manager it tells me that a download is in progress, although I do not see any progress bar. I would appreciate some tech support.

[Peter_IK]

Hello,

I am experiencing a similar problem. Even for me after clicking on "install" nothing happens. I noticed a folder was created in my explorer but if I try to close the product manager it tells me that a download is in progress, although I do not see any progress bar. I would appreciate some tech support.

This forum is not a tech support forum so please open a ticket with IK Support and they will assist you via https://www.ikmultimedia.com/contact-support/sw Thank you.

[tiagofusco]

Hello, You need to run IK product Manager in Administrator mode (right click and run as admin) I hope this helps you

Solved for as well! Thanks!

[lagerstrom]

The same here. IK Product Manager is slow, unclear and even worse, it doesn't offer a transparent way for uninstalling. It regularly just hangs...........'Please wait' is a popular expression. Also the download speeds are extremely slooooooooooow, when I have the fastest possible internet connection. Would it be better to just remove the whole product manager and all it has installed by brute force and then just install everything with their separate installers? I'm on OS Sonoma

[tiagofusco]

The same here. IK Product Manager is slow, unclear and even worse, it doesn't offer a transparent way for uninstalling. It regularly just hangs...........'Please wait' is a popular expression. Also the download speeds are extremely slooooooooooow, when I have the fastest possible internet connection. Would it be better to just remove the whole product manager and all it has installed by brute force and then just install everything with their separate installers? I'm on OS Sonoma

hi, try to open the IK Download manager by clicking with the right mouse's button, and run as administrator. After that, start the download again.
It only worked for me after I did this. Good Luck!

[Eaglebauer]

Hi there, I could need some help with this as well. So I bought a ToneX Pedal, created an account, downloaded and installed the Product Manager, which was already a challenge but I made it work eventually. Therein I registered the Pedal and that was basically the last thing that worked properly, since nothing else seems to work from here. I can't download anything from the Product Manager, and can't even exit it without rebooting my whole system. I run it as admin, I changed the download path, I deactivated the firewall... nothing. My PC is quite new, just about 8 months old. I have no problems with my other applications like Native Instruments etc. it all works fine, it's just ToneX that gives me headaches. The pedal itself seems to work, I can plug headphones into it and it makes a sound, but without any software it's basically worthless to me. So I'm already thinking of returning it.

[Peter_IK]

Hi there, I could need some help with this as well. So I bought a ToneX Pedal, created an account, downloaded and installed the Product Manager, which was already a challenge but I made it work eventually. Therein I registered the Pedal and that was basically the last thing that worked properly, since nothing else seems to work from here. I can't download anything from the Product Manager, and can't even exit it without rebooting my whole system. I run it as admin, I changed the download path, I deactivated the firewall... nothing. My PC is quite new, just about 8 months old. I have no problems with my other applications like Native Instruments etc. it all works fine, it's just ToneX that gives me headaches. The pedal itself seems to work, I can plug headphones into it and it makes a sound, but without any software it's basically worthless to me. So I'm already thinking of returning it.

Sorry to hear that but since you've tried the suggestions from other users in this thread and those haven't worked you would want to reach out to IK Support for direct and official technical support via https://www.ikmultimedia.com/contact-support/sw and they would be happy to assist you. Thank you.

[Universebeatz]

Not sure if this will work for everyone, but I unchecked sounds install settings and it seem to download instantly

[KillDivision]

Hi there, I could need some help with this as well. So I bought a ToneX Pedal, created an account, downloaded and installed the Product Manager, which was already a challenge but I made it work eventually. Therein I registered the Pedal and that was basically the last thing that worked properly, since nothing else seems to work from here. I can't download anything from the Product Manager, and can't even exit it without rebooting my whole system. I run it as admin, I changed the download path, I deactivated the firewall... nothing. My PC is quite new, just about 8 months old. I have no problems with my other applications like Native Instruments etc. it all works fine, it's just ToneX that gives me headaches. The pedal itself seems to work, I can plug headphones into it and it makes a sound, but without any software it's basically worthless to me. So I'm already thinking of returning it.

Exactly the same here!! I just send a ticket.