[SUPPORT] I had to format my laptop now I can not download

[ikillintel]

I had to format my laptop, I got the IK Product Manager. I logged in, Authorized products, then tried to install and it says the destination folder no longer exists and obviously will not install my products. I'm out of solutions.

[DC_IK]

This sounds like a download path issue. You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw. They can help you get up and running.