IK Product Manager will not update OR re install

[ST1GMART3RZ]

Hello, IK Product Manager just goes on a loop when trying to update or after uninstalling and trying to reinstall with a fresh download what is the issue? (windows10 fully up todate drivers etc)

[TonZag]

I have same issue. When checking Whats New it says whats new in Product Manager 1.3.9 but in website it only shows 1.1.6.

[thomas6]

Same here, closing manager in the background and letting the 'install' run fully still just triggers the same loop over and over again. To IK Multimedia: Are you sure you guys have not messed something up for the verification of latest version. Maybe the installer is looking for the ghostly 1.3.9

[BERTHET]

Same here

[Valkaron]

Are we going to get a fix? or even an Reply?? i am stuck in an eternal loop reinstalling this programm

[Dinhh1]

Same issue, on Mac and Windows.

[stroopaloop]

ok, in a way I'm happy because I've been going crazy for like 45 minutes about to rip my hair out before seeing this thread. I submitted a ticket before landing here. Anyone else do the same and have heard back?

[Peter_IK]

I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

Thanks!

[stroopaloop]

That doesn’t work for me.

[Peter_IK]

If you followed all of the steps in the FAQ and did a full uninstall using those steps and still have issues, IK Support will assist you.

[ST1GMART3RZ]

I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

Thanks!

Hi tried the instructions in the FAQ and also scanned my reg for left overs with a couple of reg cleaners to make sure,clean install makes no difference the problem seems to be in the installer itself,as stated in one of the replies probably a version number miss match messing it up

[rj.temple@outlook.com]

I'm having the same issue, even after a registry cleaning. I have tried to install this on two separate machines. I have tried using an older installer (1.1.4) that I had downloaded as well. I have submitted a ticket, but wanted to make sure the community is aware of how many people this is currently affecting.

[Dinhh1]

I followed all the steps to uninstall and its still happening.

Also happening on Mac.

Seems to be an issue with the software update.

[Stampere]

Just came to say that I also am experiencing this issue. The app just goes in a loop trying to reinstall itself.