IK Product Manager won't Register my brand new Tonex One

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IK Product Manager won't Register my brand new Tonex One

Postby joshgordon74 » Thu Nov 07, 2024 3:05 pm

I bought a brand new out of the box Tonex One pedal yesterday from Amazon Canada. I tried to register the serial number with the Product Manager application and I got an Error Code 205 message saying it was registered by another use. Now I'm getting Error Code 206 saying the serial number doesn't exist.

I sent a support request to IK yesterday evening using their online form, but I did not get a copy of the service request sent to me. So I have no clue what the status is on my request or even if it got logged. Please help!
joshgordon74
 
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Re: IK Product Manager won't Register my brand new Tonex One

Postby DC_IK » Fri Nov 08, 2024 12:12 am

Have you received word back from support? They should be able to get you up and running with no problem.
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