A request for help with a purchase order

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A request for help with a purchase order

Postby joewong120912 » Thu Oct 31, 2024 12:15 pm

Hello!
My shopping order on October 8, 2024CN1520WEB, still has no processing information. Please tell me where should I contact to get it processed?
I have sent emails to Ik china many times. So far there has been no reply. If you can see this help email, can you tell me how I can get in touch to process this purchase order?
Looking forward to your reply as soon as possible.
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Re: A request for help with a purchase order

Postby DC_IK » Thu Oct 31, 2024 11:22 pm

You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw. If you haven't done so. They can help you get this sorted out.
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Re: A request for help with a purchase order

Postby joewong120912 » Fri Nov 01, 2024 12:42 pm

DC_IK wrote:You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw. If you haven't done so. They can help you get this sorted out.


Thank you very much for your prompt reply. Although you could not help me with my order. But at the very least it gives me a good start. I will now follow the link you provided to submit feedback. Hopefully someone who can actually fix the order problem will see it.
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Re: A request for help with a purchase order

Postby DarkStar » Fri Nov 01, 2024 5:21 pm

For info:
The Administrators, Moderators and users of this forum do not have any access to User Accounts, so they cannot assist with purchase order queries. Only the Support teams can help.
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