Modo drum in always Launching Setup

[AlfredWallace2022]

Hello everyone

I'm just finishing installing Total Studio, and the IK Product Manager program blocks on
MODO DRUM Rock Custom, which remains on Launching setup. I've restarted my Mac Studio but nothing works. It's still stuck on Launching Setup.
What do you recommend?
Thanks for your help. Much appreciated!
Excuse the translation. I'm a french quebecois.

P.S: Oh yes, I was wondering too, and I'm not talking about the people on the forum. Are there any technical support people working at IKM? They seem to be talking to the walls!

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[adrianV63]

I have the same problem on my Mac M1 Air. My setup hangs on Modo Drum Dientleman, Drum Metal and Drum Rock Custom. The other kits installed. I tried to remove the corresponding .dmg files, but no luck they get downloaded again but still hangs on launching setup.

Please help anyone.
Cheers Adrian.

[aastudio]

My setup hangs on Modo Drum Dientleman, Drum Metal and Drum Rock Custom. The other kits installed.

Same problem here !

[AlfredWallace2022]

Hello,
It's now been seven days since I sent a support request form to IKM support, and I haven't had a reply since.
And we have to be very careful according to the rules. Such as:
It is forbidden to post messages intended to harm the reputation or sales of IK Multimedia, or any member or company. I don't mind, but...
And:
Messages specifically intended to cause controversy or coerce IK Multimedia. Again, I'm all for it, but please help us?
So, we don't have any support, but we don't have to talk about it, so as not to harm sales. Okay, so what can we do to get help from IK Multimedia? PLEASE! Please help us!

[DarkStar]

Please see the forum Guidelines thread if you wish to escalate your Support Request .

[AlfredWallace2022]

Please see the forum Guidelines thread if you wish to escalate your Support Request .

I had consulted the forum guidelines thread, which had led me to fill in the infamous support request form.

If you had read my previous post, you would have seen that I had sent in a proper support request form.
After sending two forms, I never received an acknowledgement email from IKM.

It's now been eight days since the form was sent, and I've had no reply from IKM.
So what else can I do?

Thank you

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[adrianV63]

The solution that I found is so simple, that I am ashamed that I didn't found it immediately:

- got to your directory /Documents/IK Multimedia/IK Product Manager/MODO DRUM Sound Content

- open the downloaded .dmg file for your kit. e.g. MODO_DRUM_Metal.dmg
- click on Install MODO Drum Sound Content and follow the instructions.

- done

Hope this helps