cant acces to my account!

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cant acces to my account!

Postby seeyou » Wed Jan 03, 2024 1:59 pm

i need support i can't acess to my account !
it seems my email don't receive anymore the IK multimedia email and i 'm stuck because i request a new password and i 've never received the mail...
i have made this account and i'm able to use it because gmail receive your mail .

edit : i send a mail to support .... waiting...
But i really need Help , i don't want to lose the instrument i have.

Nicolas.
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Re: cant acces to my account!

Postby seeyou » Wed Jan 03, 2024 8:05 pm

i'd really like someone @IK tells me that my support request was received.. :|
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Re: cant acces to my account!

Postby chomanicolas » Thu Jan 04, 2024 5:16 pm

I m happy to say that IK team resolved my problem :) you guys RULEZ!
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Re: cant acces to my account!

Postby Peter_IK » Thu Jan 04, 2024 5:32 pm

seeyou wrote:i'd really like someone @IK tells me that my support request was received.. :|

Sorry to hear you are having issues. Nobody on this forum, including moderators/admins, will be able to access the support ticket system or your account. If you used the online ticket system at http://www.ikmultimedia.com/contact-support you will receive assistance from a team member as soon as possible.
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Need help? Our support team will be happy to help and can be reached at this link.
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