No response to support ticket?

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No response to support ticket?

Postby lguapo » Fri Aug 26, 2022 8:00 pm

Has anyone ever gotten a response from IK Multimedia support?

I submitted a support form over a week ago with multiple videos demonstrating issues with Syntronik 2 instruments I purchased, and the only response I got was the automated one stating that they received my request.

What does it take to get support?
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Re: No response to support ticket?

Postby DarkStar » Sat Aug 27, 2022 4:31 pm

Hello and welcome to the forum.

Please reply to the auto-acknowledgement asking for a progress report on your issue.

The forum Guidelines thread describes the action to take if you are not happy with the progress of your Support Ticket.
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