How do we submit new tickets and check old ones?

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How do we submit new tickets and check old ones?

Postby limestone » Thu Jul 21, 2022 2:13 am

How do we submit new tickets and check old ones?
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Re: How do we submit new tickets and check old ones?

Postby DarkStar » Thu Jul 21, 2022 10:01 am

For a new ticket, go to the IKM web site, Support section. Check the FAQs first, then if no appropriate answer is found, there is a big red button to link to filling in a Support form. After you submit it you will get an auto-acknowledgement with the Ticket Number.

IMPORTANT: keep a copy of your original problem, as it is NOT included in any emails. AND keep a note of the Ticket Number along with the text.

To check an old one, you can reply to any relevant email from Support and ask for a progress report / update / further advice.
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