As this is primarily a user to user forum, someone-else who has done something similar may chip in. My guess is that, if the 180 days has expired, they may need to purchase a Downloads Reactivation Credit.
Meanwhile, the best thing to do is
contact Support, via here. If Searching the FAQs does not help there is a
red button link to the Technical Support form, for some one to one investigation and help.
Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.