Noise Problem and line in fault iri pro duo o 2018 Ipad Pro

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Noise Problem and line in fault iri pro duo o 2018 Ipad Pro

Postby Herrjemine » Thu Mar 01, 2018 2:17 pm

Hi,

I am trying to use the pro duo with a new Ipad Pro ios 11.2.2.

Neither the xlr with phamtompower works (only a high tone appears in Intervalls and the menue of my app in the ipad is simultan changing) nor the Line in is working (no input).I've justed the line in with a stereocable ,thats maybe wrong.

I need your help.
I've opened a Ticket 4 days ago but get no answers.

Thanx for your Attention

Best

Arne
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Re: Noise Problem and line in fault iri pro duo o 2018 iPad

Postby Peter_IK » Thu Mar 01, 2018 6:28 pm

That is not typical (the issue nor the support reply time). Since IK Support would need to assist in this case, please let me know your ticket number and I'll check with them. Please note they typically do respond within one business day (M-F). Thank you.
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Re: Noise Problem and line in fault iri pro duo o 2018 iPad

Postby Herrjemine » Thu Mar 01, 2018 7:20 pm

Hey,
thanks very much,now I ve got a reply.
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