AmpliTube ios 4.7 somethings wrong

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AmpliTube ios 4.7 somethings wrong

Postby lightboy » Thu Dec 06, 2018 11:30 pm

So I see ik updated AmpliTube ios to 4.7.
I just purchased the all in bundle 2018 2 weeks ago. Ik have now released some new models should they not be included in the "all in 2018 bundle" as it is still 2018.
I now have some in store app purchases available and it says I can upgrade my "all in 2014 bundle" to get the new models.
So what's going on?
I bought the "2018 all in bundle" why does the app think I have 2014 bundle?
lightboy
 
Posts: 25
Joined: Thu Jul 20, 2017 7:17 am

Re: AmpliTube ios 4.7 somethings wrong

Postby Ryan_IK » Fri Dec 07, 2018 12:54 am

Hello lightboy,

Thanks for your post.

I would suggest trying the 'Restore' option in the Menu -> Store. If this does not help, check with both IK Multimedia support about what they can do to help here, as well as Apple support to see why your purchase would not appear properly. All iOS purchases are linked to your Apple ID and not your IK Multimedia account, so they should be able to shed some light on the topic for you.

Hope this helps!

Contact IK Multimedia support here

Contact Apple support here
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Need help? Our support team will be happy to help and can be reached at this link.
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Re: AmpliTube ios 4.7 somethings wrong

Postby lightboy » Fri Dec 07, 2018 2:26 am

Ok thanks
got it sorted out.
had to try the restore apps function a couple of times as it would not update.
I signed back into my ik account and then it worked.
So all is good now.
lightboy
 
Posts: 25
Joined: Thu Jul 20, 2017 7:17 am

Re: AmpliTube ios 4.7 somethings wrong

Postby Ryan_IK » Fri Dec 07, 2018 5:42 pm

Glad to hear everything is working :D
IK Multimedia. Musicians First.
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Need help? Our support team will be happy to help and can be reached at this link.
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