Noise Problem and line in fault iri pro duo o 2018 Ipad Pro

Join the Mobile Music Revolution — IK Multimedia gives you the most complete range of iOS music accessories and apps. Discuss them all here.
Post a reply

Noise Problem and line in fault iri pro duo o 2018 Ipad Pro

Postby Herrjemine » Thu Mar 01, 2018 2:17 pm

Hi,

I am trying to use the pro duo with a new Ipad Pro ios 11.2.2.

Neither the xlr with phamtompower works (only a high tone appears in Intervalls and the menue of my app in the ipad is simultan changing) nor the Line in is working (no input).I've justed the line in with a stereocable ,thats maybe wrong.

I need your help.
I've opened a Ticket 4 days ago but get no answers.

Thanx for your Attention

Best

Arne
Herrjemine
 
Posts: 2
Joined: Thu Mar 01, 2018 2:01 pm
Top

Re: Noise Problem and line in fault iri pro duo o 2018 iPad

Postby Peter_IK » Thu Mar 01, 2018 6:28 pm

That is not typical (the issue nor the support reply time). Since IK Support would need to assist in this case, please let me know your ticket number and I'll check with them. Please note they typically do respond within one business day (M-F). Thank you.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20387
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere
Top

Re: Noise Problem and line in fault iri pro duo o 2018 iPad

Postby Herrjemine » Thu Mar 01, 2018 7:20 pm

Hey,
thanks very much,now I ve got a reply.
Herrjemine
 
Posts: 2
Joined: Thu Mar 01, 2018 2:01 pm
Top
Post a reply

Return to iPhone/iPad Apps & Accessories