Product Manager Death Spiral

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

Product Manager Death Spiral

Postby dmizesr » Wed Nov 20, 2024 7:20 pm

I downloaded and installed Product Manager on my new machine. When I try to use it, it goes into a spiral where it says this is the old version and requires me to download the new version. The version I'm downloading is 1.1.6 which is the newest version available.

I'm on Windows 11. Any help is appreciated.

DWM
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Re: Product Manager Death Spiral

Postby screaper » Wed Nov 20, 2024 7:50 pm

Same here.... :-( And an older one can´t be installed
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Re: Product Manager Death Spiral

Postby HeavyChris » Wed Nov 20, 2024 8:34 pm

Same problem, I use Windows 11.
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Re: Product Manager Death Spiral

Postby screaper » Wed Nov 20, 2024 8:35 pm

I tried it on 2 seperate PC´s . both the same problem....
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Re: Product Manager Death Spiral

Postby onanisland » Wed Nov 20, 2024 9:31 pm

Same here! Tried to a full removal. Program does an endless "update" close app and reinstall then repeats itself all over again. Can't access IK PM.
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Re: Product Manager Death Spiral

Postby Peter_IK » Wed Nov 20, 2024 10:15 pm

I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

Thanks!
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Re: Product Manager Death Spiral

Postby screaper » Wed Nov 20, 2024 10:24 pm

Doesn't work. I did it several times. Also on my notebook,
Where I installed this manager the first time and has never been on that machine!
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Re: Product Manager Death Spiral

Postby stroopaloop » Wed Nov 20, 2024 10:56 pm

Nope, didn’t work for me either. On Mac.
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Re: Product Manager Death Spiral

Postby Peter_IK » Wed Nov 20, 2024 11:03 pm

Make sure you follow the exact steps for a FULL uninstall in the FAQ including the Regedit stuff on Windows etc. You did that already?
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Re: Product Manager Death Spiral

Postby Limnetik » Wed Nov 20, 2024 11:27 pm

I did all of it (including regedit) on two computers; does not work. Windows 11
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Re: Product Manager Death Spiral

Postby onanisland » Wed Nov 20, 2024 11:36 pm

Same. Followed directions exactly. Doesn't work. Endless loop of PM installers.
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Re: Product Manager Death Spiral

Postby Peter_IK » Wed Nov 20, 2024 11:41 pm

Well, frack. Please make sure you have a ticket with IK Support and they will need to take a look (and are aware as you know since I had reached out and was provided that suggestion). So it shouldn't be an issue for long. Thank you.
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Re: Product Manager Death Spiral

Postby mariuslacatus » Thu Nov 21, 2024 2:55 am

Same issue here on macOS Sequoia 15.1.1. Full reinstall does NOT fix the issue.
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Re: Product Manager Death Spiral

Postby keith_h_s » Thu Nov 21, 2024 3:20 am

Same issue on sequoia. Frack indeed.
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Re: Product Manager Death Spiral

Postby jhunterjackson » Thu Nov 21, 2024 3:26 am

Same here...Windows 10
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