Product Manager 1.0.9 Outdated bug ??

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

Re: Product Manager 1.0.9 Outdated bug ??

Postby mariuslacatus » Thu Nov 21, 2024 2:50 am

Yup, having the same issue in Sequoia 15.1.1 on a Mac Mini M4. Full uninstall does NOT fix the issue.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby keith_h_s » Thu Nov 21, 2024 3:16 am

I’m sorry to hear that. Send them emails, too (if you haven’t already). Don’t just post on the forum, we gotta ring their bell! They have to fix this and they have to know it’s not just a single-customer issue :x
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Re: Product Manager 1.0.9 Outdated bug ??

Postby moogl3 » Thu Nov 21, 2024 3:38 am

Okay, yeah, glad it's not just me. I can't install the product at all. Windows 11 here. Very annoying.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby ThatWessGuy » Thu Nov 21, 2024 4:12 am

Same issue over here on Windows 10. For someone trying out ToneX, this is really not a good first impression. I'm already considering getting my money back. If this is an issue with not one but TWO versions of your software that's already on pretty high demand, then you gotta talk to your dev team because this is unacceptable. If they don't roll out a new update with a fix to this issue in the near future I'm getting my money back on this thing and I'm not looking back, which is a shame because I've heard some really good things about ToneX.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby jazz4man » Thu Nov 21, 2024 5:59 am

ToneXSE wrote:I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

@Peter doesn´t work either .....really not !


The steps suggested above does not work .. please provide the correct steps to fix this problem. I've never seen a software has this kind of silly problem.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby Archemad » Thu Nov 21, 2024 7:36 am

Same here 1.1.6 version, just bought total studio max 4 and cant install it, great work IK keep it up! ps: tried everything - no luck.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby IgorPaspalj981 » Thu Nov 21, 2024 8:17 am

keith_h_s wrote:Yep, not working. No difference. I followed the uninstall and delete directions listed in the FAQ completely. Still nothing. And even from the "your software is out of date" portion, it will automatically close down if you continue to see what's on the menu. IK, this was not a fix...

zebsbro wrote:I am having the same problem, product manager says the software is out of date and just keeps reinstalling! ugh


Same here, got the Total Studio Max 4, installed half of the stuff, on my next launch of product manager - install loop with outdated message...total uninstall instructions provieded above doesn't fix it, it just doesn't work at the moment, hopefully fix will be provided soon.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby JagoT-88 » Thu Nov 21, 2024 3:31 pm

Same problem here with Mac OS. Tried to uninstall/doing fresh installation but still not working.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby Peter_IK » Thu Nov 21, 2024 4:29 pm

This has been fixed. You can re-download IK Product Manager 1.1.6 from the website and install, no update loop.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby keith_h_s » Thu Nov 21, 2024 6:00 pm

It's fixed for me now. Had to uninstall and reinstall the Product Manager, but it is working now. Thanks Peter / IK.
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Re: Product Manager 1.0.9 Outdated bug ??

Postby IgorPaspalj981 » Thu Nov 21, 2024 8:45 pm

Peter_IK wrote:This has been fixed. You can re-download IK Product Manager 1.1.6 from the website and install, no update loop.


Yeap, all back to normal. Thanks!
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Re: Product Manager 1.0.9 Outdated bug ??

Postby zebsbro » Sat Nov 23, 2024 4:26 am

I came home today after letting it sit all week and tried starting the Product Manager app again and IT WORKED!, I changed nothing so I can only assume that IK fixed the trouble on their end if so Thank You.
now I can move on.
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