Authorisations just depleted on update!

[BarryLegg1980]

I just installed the update to Ik product manager 1.0.7 and on reopening - i've lost a load of authorizations on all my software!?

I had 7 authorizations left on pretty much everything - i've got my work PC, my home PC and my home Mac - so pretty much everything had at least 7 authorizations left, in some cases 8.

Now everything has like, 2 or 3?! I've checked on both my work PC and home PC and it says the same incorrect numbers after updating.
But, when i go to 'my products' on the IK site though - it shows correctly that most things only have 3 authorizations used - but, it doesn't match up with Product Manager - see here for example;

this is what i see in Product Manager (incorrect)


this is what i see on the site (correct)


Now, i'm quite sure its a bug related to the update but either way i went and changed my account password in the highly unlikely situation that someone else has got into my account. But either way - if someone could help me out here or let me know what's going on i'd appreciate it.

[DarkStar]

Same here.

In my User Area the number of authorizations is the same as it was. In the (new) iKPM (v1.07) the numbers have all been reduced by 5 or thereabouts. Looks like a bug to me too.

Please send in a Support Ticket, via the IKM web site Support page
https://www.ikmultimedia.com/support/

[BarryLegg1980]

hey there thanks for reply - annoying for the pair of us but glad it's not just me - ticket already raised yesterday, created this thread more out of panicky need to hear if it's a known issue than anything else!

cheers, B.

[DarkStar]

>>> https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=12&t=27472&view=unread#p143140

[BarryLegg1980]

well... this is an unexpected development





change of heart or change of codebase?

[DarkStar]

That's good. And it's good to see IK Multimedia responding to its users.

[BarryLegg1980]

ah, so they've actually rowed back on that policy then? i was assuming it was another bug, like a reverse of what happened on the 'my products page' and it'd be back down to 2 authorisations left on everything in a couple days.

to be honest - the whole ten-seats deal always struck me as being way too generous and it didn't come as a great surprise they would eventually nix that one. it must be pretty galling to know your install base is potentially 10x greater than your customer base...

[Peter_IK]

It was only rolled back for products in the accounts of existing users. Any new purchases/users will start with five authorizations.