Installer crash

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

Installer crash

Postby f.staal » Fri Oct 15, 2021 3:44 pm

Hi,

After copying the soundfiles the installer crashes leaving the library locked in Sampletank 4. This also happens with Clavitube and Spaceport '77.

As the Contact Support Form complains about Invalid characters I post here...

Regards,

Frank

Code: Select all
--  Apple's Error Report --
Process:               ??? [54625]
Path:                  /Volumes/*/Install Alternate Keys Sound Content.app/Contents/MacOS/SampleTank 4 Instruments Installer
Identifier:            com.ikmultimedia.SampleTank4InstrumentsInstaller
Version:               1.0.0 (1.0.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           ??? [54625]
User ID:               501

Date/Time:             2021-10-15 16:35:03.298 +0200
OS Version:            Mac OS X 10.15.7 (19H1419)
Report Version:        12
Bridge OS Version:     5.5 (18P4759a)
Anonymous UUID:        6A47DB6E-022D-246D-1B89-5579E64FBA88


Time Awake Since Boot: 1000000 seconds

System Integrity Protection: enabled

Crashed Thread:        1  Juce Timer

Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_MEMORY_ERROR at 0x00000001072b1a74
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Bus error: 10
Termination Reason:    Namespace SIGNAL, Code 0xa
Terminating Process:   exc handler [54625]

VM Regions Near 0x1072b1a74:
--> mapped file            000000010729f000-0000000107399000 [ 1000K] r-x/rwx SM=COW  Object_id=77037f
    mapped file            0000000107399000-00000001073ad000 [   80K] rw-/rwx SM=COW  Object_id=1cee317f

Thread 0:: Juce Message Thread
0   ???                              0x00007fff72566dfa 0 + 140735111654906
1   ???                              0x00007fff72567170 0 + 140735111655792
2   ???                              0x00007fff3835f785 0 + 140734136448901
3   ???                              0x00007fff3835e252 0 + 140734136443474
4   ???                              0x00007fff3835d6ce 0 + 140734136440526
5   ???                              0x00007fff36f89abd 0 + 140734115650237
6   ???                              0x00007fff36f897d5 0 + 140734115649493
7   ???                              0x00007fff36f89579 0 + 140734115648889
8   ???                              0x00007fff355d2669 0 + 140734088685161
9   ???                              0x00007fff355d0eb0 0 + 140734088679088
10  ???                              0x00007fff355c2bbe 0 + 140734088620990
11  ???                              0x00000001072a4bd1 0 + 4415179729
12  ???                              0x00007fff72425cc9 0 + 140735110339785

Thread 1 Crashed:: Juce Timer
0   ???                              0x00000001072b1a74 0 + 4415232628
1   ???                              0x00000001072c843f 0 + 4415325247
2   ???                              0x00000001072b5048 0 + 4415246408
3   ???                              0x00007fff7262a109 0 + 140735112454409
4   ???                              0x00007fff72625b8b 0 + 140735112436619

Thread 2:: com.apple.NSEventThread
0   ???                              0x00007fff72566dfa 0 + 140735111654906
1   ???                              0x00007fff72567170 0 + 140735111655792
2   ???                              0x00007fff3835f785 0 + 140734136448901
3   ???                              0x00007fff3835e252 0 + 140734136443474
4   ???                              0x00007fff3835d6ce 0 + 140734136440526
5   ???                              0x00007fff35773ea4 0 + 140734090395300
6   ???                              0x00007fff7262a109 0 + 140735112454409
7   ???                              0x00007fff72625b8b 0 + 140735112436619

Thread 3:: Install Files
0   ???                              0x00007fff72569bf6 0 + 140735111666678
1   ???                              0x00007fff72223587 0 + 140735108232583
2   ???                              0x00007fff3aafee67 0 + 140734177996391
3   ???                              0x00007fff3aab6e93 0 + 140734177701523
4   ???                              0x00007fff3a9dc281 0 + 140734176805505
5   ???                              0x00007fff3a9db4b3 0 + 140734176801971
6   ???                              0x00007fff3ab4012e 0 + 140734178263342
7   ???                              0x00000001072a3619 0 + 4415174169
8   ???                              0x00000001072a37d7 0 + 4415174615
9   ???                              0x00000001072a37d7 0 + 4415174615
10  ???                              0x00000001072a37d7 0 + 4415174615
11  ???                              0x00000001072a29f9 0 + 4415171065
12  ???                              0x00000001072b5048 0 + 4415246408
13  ???                              0x00007fff7262a109 0 + 140735112454409
14  ???                              0x00007fff72625b8b 0 + 140735112436619

Thread 4:
0   ???                              0x00007fff72625b68 0 + 140735112436584

Thread 5:
0   ???                              0x00007fff72625b68 0 + 140735112436584

Thread 6:
0   ???                              0x00007fff72625b68 0 + 140735112436584

Thread 1 crashed with X86 Thread State (64-bit):
  rax: 0x000000000000003c  rbx: 0x00007fea17d08dd8  rcx: 0x0000000000000000  rdx: 0x00007fea17d08e28
  rdi: 0x00007fea17d08e08  rsi: 0x0000000000000000  rbp: 0x000070000be0ff20  rsp: 0x000070000be0fee0
   r8: 0x000000000072b582   r9: 0xffffffff00000000  r10: 0x00007fea17d08e20  r11: 0x00007fea17d08df4
  r12: 0x000070000be0fee0  r13: 0x00007fea17d08d00  r14: 0x00007fea17d08e08  r15: 0x000070000be0fef0
  rip: 0x00000001072b1a74  rfl: 0x0000000000010202  cr2: 0x00007fff8fc44878
 
Logical CPU:     0
Error Code:      0x02000004
Trap Number:     133


Binary Images:
                 0 - 0xffffffffffffffff +SampleTank 4 Instruments Installer (???) /Volumes/*/Install Alternate Keys Sound Content.app/Contents/MacOS/SampleTank 4 Instruments Installer
       0x10e19a000 -        0x10e22c267  dyld (750.7) <0191F040-B591-3082-B8D9-498DC11D3BB5> /usr/lib/dyld

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 914718
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=812K resident=0K(0%) swapped_out_or_unallocated=812K(100%)
Writable regions: Total=2.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.1G(100%)
 
                                VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Accelerate framework               384K        3
Activity Tracing                   256K        1
CG backing stores                 1412K        3
CG image                            24K        4
CoreAnimation                       44K        7
CoreGraphics                         8K        1
CoreImage                            8K        2
CoreUI image data                  296K        6
Foundation                           4K        1
Kernel Alloc Once                    8K        1
MALLOC                           359.4M       82
MALLOC guard page                   48K       10
MALLOC_MEDIUM (reserved)           1.4G       12         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
STACK GUARD                       56.0M        7
Stack                             11.0M        7
VM_ALLOCATE                        104K       12
__DATA                             216K        2
__DATA_CONST                        20K        1
__LINKEDIT                         224K        1
__TEXT                             588K        1
dylib (reserved)                    12K        1         reserved VM address space (unallocated)
mapped file                       59.1M       25
shared memory                      760K       16
===========                     =======  =======
TOTAL                              2.3G      207
TOTAL, minus reserved VM space   489.9M      207

Model: Macmini8,1, BootROM 1554.140.20.0.0 (iBridge: 18.16.14759.0.1,0), 6 processors, 6-Core Intel Core i7, 3,2 GHz, 64 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Memory Module: BANK 0/ChannelA-DIMM0, 32 GB, DDR4, 2667 MHz, SK Hynix, HMAA4GS6MJR8N-VK
Memory Module: BANK 2/ChannelB-DIMM0, 32 GB, DDR4, 2667 MHz, SK Hynix, HMAA4GS6MJR8N-VK
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Oct 28 2020 13:06:41 version 9.30.357.42.32.5.48 FWID 01-4f9e2d7c
Bluetooth: Version 7.0.6f8, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: iPad, Ethernet, en9
USB Device: USB5807 Hub
USB Device: Hub
USB Device: Hub
USB Device: My Passport 2627
USB Device: Hub
USB Device: My Passport 2627
USB Device: USB3.0 Hub
USB Device: My Passport 2627
USB Device: USB3.0 Hub
USB Device: My Passport 25E1
USB Device: USB3.0 Hub
USB Device: My Passport 25E2
USB Device: My Passport 25E4
USB Device: My Passport 25E4
USB Device: My Passport 25E4
USB Device: USB 10/100/1000 LAN
USB Device: USB 3.1 Bus
USB Device: USB2807 Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: iPad
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB 2.0 BILLBOARD
USB Device: Apple T2 Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac mini, Apple Inc., 47.4
Thunderbolt Bus: Mac mini, Apple Inc., 47.4
f.staal
 
Posts: 29
Joined: Mon Feb 07, 2011 2:09 pm

Re: Installer crash

Postby Peter_IK » Fri Oct 15, 2021 5:42 pm

You can open a ticket without the crash report (describe the problem) and you can send the crash report as an attachment after you get a ticket confirmation.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20416
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: Installer crash

Postby f.staal » Fri Oct 15, 2021 6:36 pm

Done, hopefully they react as quickl you do, lol
f.staal
 
Posts: 29
Joined: Mon Feb 07, 2011 2:09 pm

Re: Installer crash

Postby DarkStar » Fri Oct 15, 2021 7:01 pm

PS I put the Report within "Code" tags to make the thread easier to read.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8775
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: Installer crash

Postby f.staal » Fri Oct 15, 2021 7:02 pm

lol... I had not seen that was a possibility. Thants
f.staal
 
Posts: 29
Joined: Mon Feb 07, 2011 2:09 pm

Re: Installer crash

Postby f.staal » Fri Oct 15, 2021 7:23 pm

for completeness sake, I just got an email from support and wanted to add a screenshot of the locked libraries. Somehow they got unlocked.... No clue what happened (or not, lol), but somehow they work now.
f.staal
 
Posts: 29
Joined: Mon Feb 07, 2011 2:09 pm


Return to Other Music Production Software & Tools