helllp ik product manager wont download

[luchofaull]

hi,
i have tried downloading ik product manager and it just wont install. i have tried everything and cant find anyway to be contacted with support. is there anyway of helping this?

[DarkStar]

Hello luchofaull and welcome to the forum.

I am sorry to hear about the problems you are running into. At the top of every page of the IK Multimedia web site, there is a Support menu, click that and select "Contact Support". There is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances.

[robinkaegi]

I have the exact same problem.

I bought Philarmonik 2 and downloaded the ik product manager, which has worked successfully for the first time. But after that I accidentally deleted it. Now I'm trying to download it again like the last time. But it stucks always on the same point of the install bar. Before the install worked successfully and now it's stucking. I've downloaded the zip files on many different browsers like google chrome, firefox and opera- I also unzipped it and saved the folder in Data C: and also Data D: for several times. Ofcourse I deleted the files, when I downloaded the zip file of the product manager again. I already contacted the support. I don't have a answer yet.

By the way I checked program compatibility with right clicking on the "Install IK Product Manager (v.1.0.2).exe" and clicked compatibility problems or whatever because it was in german. After the compatibility check it says: Compatible for Windows 8!

Can you check if the download file for the IK product manager is the newest version and compatible with windows 10. Or find another solutions.

I really don't what the problem is.

[Peter_IK]

Sorry to hear you are having trouble. This would be something that IK Support would need to look at directly with you via http://www.ikmultimedia.com/contact-support

[oabeats]

I have the exact same problem.

I bought Philarmonik 2 and downloaded the ik product manager, which has worked successfully for the first time. But after that I accidentally deleted it. Now I'm trying to download it again like the last time. But it stucks always on the same point of the install bar. Before the install worked successfully and now it's stucking. I've downloaded the zip files on many different browsers like google chrome, firefox and opera- I also unzipped it and saved the folder in Data C: and also Data D: for several times. Ofcourse I deleted the files, when I downloaded the zip file of the product manager again. I already contacted the support. I don't have a answer yet.

By the way I checked program compatibility with right clicking on the "Install IK Product Manager (v.1.0.2).exe" and clicked compatibility problems or whatever because it was in german. After the compatibility check it says: Compatible for Windows 8!

Can you check if the download file for the IK product manager is the newest version and compatible with windows 10. Or find another solutions.

I really don't what the problem is.

exactly my problem!, did you end up finding a solution?

[Peter_IK]

Sorry to hear you are having trouble. This would be something that IK Support would need to look at directly with you via http://www.ikmultimedia.com/contact-support

[Peter_IK]

Also please try this new FAQ I found https://www.ikmultimedia.com/faq/index.php?id=1414

[DarkStar]

[Resolved] on a FAQ???

[Peter_IK]

Yes, since we've been seeing incorrect advice being posted while a FAQ that resolves the issue exists and is a clean and simple solution...

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