ARC3 System problems/bugs

[jestbucket]

Hi there! I've just purchased the ARC3 System. The measurement process worked flawless. But when I add the plugin to my master bus in Cubase 10.5, only a empty window appears. The effect seems to work (awesome by the way!), but I can't change anything, because the UI is missing! Tried both vst3 and vst2 versions. Does somebody have the same issue? I am working on Windows 10.

[tlbergman]

I too - have problems. As with you, the measurement program worked well. Using Cubase Pro 10.5. Cubase "sees" ARC 3. What it is seeing is ARC 3.vst3. It will load that, but it is blued out meaning it is not active, and no editing is possible. Unable to find an ARC 3.dll. Also on install I get a message that there is already another version of the C++ installed. There are a number of these installed, both earlier, and later. How can I know which ones can be safely removed? I will be filing a support request on this later.

[Peter_IK]

Yes, the best way to get a problem you are having like this would be to report it to IK Support as they are best-equipped to resolve the issue you are having. Thank you.

They can be reached at http://www.ikmultimedia.com/contact-support

[jestbucket]

I already got my support ticket. Had the same problem with Visual C++ installation, so I removed it. Then I restarted the ARC installer and it ran through without any problems or error messages. But the plugin still doesn't work properly... Let's wait for the support-team. If there is a solution on this issue, I will post it here.

[tlbergman]

What C++ version did you remove? I have a bunch of them showing under programs.

[Peter_IK]

What C++ version did you remove? I have a bunch of them showing under programs.

I wouldn't remove anything like this unless advised by IK Support. If you work with them I'm sure they can resolve your issue.

[CGRouchere]

Hello,

I can download ARC 3 on my MacPro.

The OS is 10.10.5 ( I read on Thomann that was ok...)

Same thing for AmpliTube 5.

I use the Product Manager.

I really need quickly those softwares

[DarkStar]

...

The best way to get a problem you are having like this would be to report it to IK Support as they are best-equipped to resolve the issue you are having. Thank you.

They can be reached at http://www.ikmultimedia.com/contact-support

[CGRouchere]

Thanks DarkStar!