Tonex SE missing from My Products [Resolved]

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

Tonex SE missing from My Products [Resolved]

Postby samueljsstephen » Wed May 29, 2024 5:56 pm

Hi mods,

I purchased and received my Tonex One pedal and was successfully using it. But looks like, the software downloaded was only a TONEX CS and not Tonex SE. I dont see a way for me to download the SE and my Tonex One is currently unusable because of that. Any help to get me straightened out is much appreciated.

Thanks!
samueljsstephen
 
Posts: 3
Joined: Wed May 15, 2024 7:43 pm

Re: Tonex SE missing from My Products

Postby Peter_IK » Wed May 29, 2024 5:58 pm

Did you register your TONEX ONE Pedal in IK Product Manager using the serial on the card included in the box?
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 20315
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: Tonex SE missing from My Products

Postby samueljsstephen » Wed May 29, 2024 6:04 pm

Yes I see it listed under My products > Hardware
samueljsstephen
 
Posts: 3
Joined: Wed May 15, 2024 7:43 pm

Re: Tonex SE missing from My Products

Postby samueljsstephen » Thu May 30, 2024 6:02 am

I see Tonex SE listed under my products > software now. Problem resolved. Thanks!
samueljsstephen
 
Posts: 3
Joined: Wed May 15, 2024 7:43 pm

Re: Tonex SE missing from My Products [Resolved]

Postby Hambo. » Tue Oct 29, 2024 8:37 pm

samueljsstephen wrote:I see Tonex SE listed under my products > software now. Problem resolved. Thanks!


Hello, partners!

I am having this exact situation, my Tonex One arrived and is registered/listed under My products > Hardware. I've already download the ASIO Driver and it is working fine. But I only have Tonex CS and Amplitube 5 CS versions available, no SE ones.

Could you please explain how did you solve the problem?

Also, are supposed to receive any Jampoints for the Tonex One registration?

Thanks!
Hambo.
 
Posts: 2
Joined: Sat Apr 16, 2011 7:20 pm

Re: Tonex SE missing from My Products [Resolved]

Postby Hambo. » Thu Oct 31, 2024 3:42 pm

Coming back just to log the solution for future researchers, since this is one of the main results from Google about this theme.

Just contact the support via email, the guys at IK are blazing fast and will solve this problem in no time! Took me one hour (give it or take it) to get my software correctly.
Hambo.
 
Posts: 2
Joined: Sat Apr 16, 2011 7:20 pm


Return to Other Music Production Software & Tools