Tonex SE missing from My Products [Resolved]

[samueljsstephen]

Hi mods,

I purchased and received my Tonex One pedal and was successfully using it. But looks like, the software downloaded was only a TONEX CS and not Tonex SE. I dont see a way for me to download the SE and my Tonex One is currently unusable because of that. Any help to get me straightened out is much appreciated.

Thanks!

[Peter_IK]

Did you register your TONEX ONE Pedal in IK Product Manager using the serial on the card included in the box?

[samueljsstephen]

Yes I see it listed under My products > Hardware

[samueljsstephen]

I see Tonex SE listed under my products > software now. Problem resolved. Thanks!

[Hambo.]

I see Tonex SE listed under my products > software now. Problem resolved. Thanks!

Hello, partners!

I am having this exact situation, my Tonex One arrived and is registered/listed under My products > Hardware. I've already download the ASIO Driver and it is working fine. But I only have Tonex CS and Amplitube 5 CS versions available, no SE ones.

Could you please explain how did you solve the problem?

Also, are supposed to receive any Jampoints for the Tonex One registration?

Thanks!