IK Product Manager Issues

[ckokotay]

MacOS - I had some issues with SSD space and my download of SampleTank 4 sounds stopped. I cleared somethings out, probably incorrectly, and now for several of the libraries, product manager shows "0 Files Remaining" and "Install". When I try to install, it asks for the content directory and then does nothing. It appears the tool thinks the .dmg file is or was already downloaded and it is not (not present in the downloads folder). Where can I "reset" this value so that I can download the sound library?

[carterficial]

I'm having the exact same issue on PC.

[jmistler]

Having this same issue on a Mac. Has anyone resolved it?

[Peter_IK]

Since no other users have chimed in with suggestions, please open a ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw and they will assist you directly. Thank you.