Arc 4 L/R imbalance

[phil.watts]

Hi there, I’ve just bought Arc Studio and have analyzed my room and loaded the adjustment. It sounds great although I’ve noticed that when correction is on the left side level is louder than the right. I’ve looked on the software when it’s on the master buss too and it’s clearly louder on that too. When I bypass the left and right become even again. Any advice here? I owned Arc 3 and didn’t experience that with that version. Obviously it’s not ideal for mixing and balancing.
Cheers, Phil.

[Peter_IK]

That is not normal behavior, please raise a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw and they will happily assist you with this issue you're having. Thanks!

[Amalgama23]

I have the same issue

[Peter_IK]

That is not normal behavior, please raise a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw and they will happily assist you with this issue you're having. Thanks!

[Amalgama23]

yes, I already left a ticket.

[Peter_IK]

Please review the rules before posting, including moderation and discussion of moderation.

Check out this post for more guidelines including what to do if you have a ticket you feel has not been handled to your satisfaction: viewtopic.php?f=10&t=19505