Arc 4 L/R imbalance

[phil.watts]

Hi there, I’ve just bought Arc Studio and have analyzed my room and loaded the adjustment. It sounds great although I’ve noticed that when correction is on the left side level is louder than the right. I’ve looked on the software when it’s on the master buss too and it’s clearly louder on that too. When I bypass the left and right become even again. Any advice here? I owned Arc 3 and didn’t experience that with that version. Obviously it’s not ideal for mixing and balancing.
Cheers, Phil.

[Peter_IK]

That is not normal behavior, please raise a ticket with IK Support via https://www.ikmultimedia.com/contact-support/hw and they will happily assist you with this issue you're having. Thanks!

[whoislouis]

I have the exact same issue! The pre-meter shows a perfectly balanced signal, while the post meter is totally off balance with actived correction, left channel is clipping heavily. I'm mixing on a 2.1 system. So far I've gone through the measurement process twice, making sure that everything is set up correctly. The result remained the same. I've created a ticket [#8441735] but didn't receive an answer within the last 5 days. I've bought the device on Amazon, now I have to give it back. I wanted to use it as a replacement for my old KRK Ergo. I've never had any trouble with this device, but it has only FireWire connection...