MixBox doesn't open. Crash immediately.

Discussion about MixBox and T-RackS

MixBox doesn't open. Crash immediately.

Postby guxtalb » Fri Jan 26, 2024 7:24 pm

Hey guys, first things first I'm sorry about my English

I'm here because I had the MixBox SE, but every time I open, as standalone as plugin in DAW, it simply close.
I use a MacBook Air 256gb M1 2020, and when it closes the Mac shows the window that it crashed and shows me a details of the crash.

I really want to use it! If someone can help me I'll appreciate a lot!

Here are the details:

Code: Select all
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               MixBox [6383]
Path:                  /Volumes/VOLUME/*/MixBox.app/Contents/MacOS/MixBox
Identifier:            com.ikmultimedia.MixBox
Version:               1.5.0 (1.5.0)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2024-01-26 15:05:35.4489 -0300
OS Version:            macOS 14.2.1 (23C71)
Report Version:        12
Anonymous UUID:        20CAE2DF-F852-C4B5-3CC9-827341D73DA1


Time Awake Since Boot: 5000 seconds

System Integrity Protection: disabled

Crashed Thread:        0  JUCE Message Thread  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000048
Exception Codes:       0x0000000000000001, 0x0000000000000048

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [6383]

VM Region Info: 0x48 is not in any region.  Bytes before following region: 4328554424
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
---> 
      __TEXT                      102008000-102b30000    [ 11.2M] r-x/r-x SM=COW  .../MacOS/MixBox

Thread 0 Crashed:: JUCE Message Thread Dispatch queue: com.apple.main-thread
0   MixBox                                  0x102521e98 IK::Products::MB::AudioProcessorEditor::AudioProcessorEditor(IK::Products::MB::AudioProcessor&) + 2268
1   MixBox                                  0x10253fe38 IK::Products::MB::Standalone::MainContentComponent::MainContentComponent() + 2884
2   MixBox                                  0x102535de0 IK::Products::MB::Standalone::MixBoxApplication::initialise(juce::String const&) + 256
3   MixBox                                  0x10267a040 juce::JUCEApplicationBase::initialiseApp() + 772
4   MixBox                                  0x102781f7c juce::JUCEApplication::initialiseApp() + 16
5   MixBox                                  0x102011318 main + 168
6   dyld                                    0x1862d50e0 start + 2360

Thread 1:
0   libsystem_pthread.dylib                 0x186650e28 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib                 0x186650e28 start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib                 0x186650e28 start_wqthread + 0

Thread 4:: ImageLoader
0   libsystem_kernel.dylib                  0x18661906c __psynch_cvwait + 8
1   libsystem_pthread.dylib                 0x1866565fc _pthread_cond_wait + 1228
2   libc++.1.dylib                          0x18657d570 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3   MixBox                                  0x1026473c8 juce::WaitableEvent::wait(int) const + 152
4   MixBox                                  0x102567a9c IK::JTK::ImageLoader::run() + 5288
5   MixBox                                  0x1026542c8 juce::threadEntryProc(void*) + 528
6   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
7   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 5:
0   libsystem_kernel.dylib                  0x186618e68 __semwait_signal + 8
1   libsystem_c.dylib                       0x1864f82f8 nanosleep + 220
2   libc++.1.dylib                          0x18658b81c std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>> const&) + 84
3   MixBox                                  0x10210e310 IK::KIS::Param::Interface::PrepareThread::Main() + 164
4   MixBox                                  0x10210e36c void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct>>, void (IK::KIS::Param::Interface::PrepareThread::*)(), IK::KIS::Param::Interface::PrepareThread*>>(void*) + 64
5   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
6   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 6:: caulk.messenger.shared:17
0   libsystem_kernel.dylib                  0x1866157f0 semaphore_wait_trap + 8
1   caulk                                   0x1909dc690 caulk::semaphore::timed_wait(double) + 212
2   caulk                                   0x1909dc544 caulk::concurrent::details::worker_thread::run() + 36
3   caulk                                   0x1909dc244 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*>>>(void*) + 96
4   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
5   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 7:: caulk.messenger.shared:high
0   libsystem_kernel.dylib                  0x1866157f0 semaphore_wait_trap + 8
1   caulk                                   0x1909dc690 caulk::semaphore::timed_wait(double) + 212
2   caulk                                   0x1909dc544 caulk::concurrent::details::worker_thread::run() + 36
3   caulk                                   0x1909dc244 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*>>>(void*) + 96
4   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
5   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 8:: USB Audio CODEC
0   libsystem_kernel.dylib                  0x18661906c __psynch_cvwait + 8
1   libsystem_pthread.dylib                 0x1866565fc _pthread_cond_wait + 1228
2   libc++.1.dylib                          0x18657d570 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3   MixBox                                  0x1026473c8 juce::WaitableEvent::wait(int) const + 152
4   MixBox                                  0x1025cf0d0 juce::CoreAudioClasses::AudioIODeviceCombiner::run() + 2500
5   MixBox                                  0x1026542c8 juce::threadEntryProc(void*) + 528
6   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
7   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 9:: com.apple.audio.IOThread.client
0   libsystem_kernel.dylib                  0x186615874 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x186627cf0 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18661e4b0 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x186615bf8 mach_msg + 24
4   CoreAudio                               0x188f9fca0 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 96
5   CoreAudio                               0x188e76b84 HALC_ProxyIOContext::IOWorkLoop() + 4260
6   CoreAudio                               0x188e753b0 invocation function for block in HALC_ProxyIOContext::HALC_ProxyIOContext(unsigned int, unsigned int) + 108
7   CoreAudio                               0x188ff4564 HALC_IOThread::Entry(void*) + 88
8   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
9   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 10:: com.apple.audio.IOThread.client
0   libsystem_kernel.dylib                  0x186615874 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x186627cf0 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18661e4b0 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x186615bf8 mach_msg + 24
4   CoreAudio                               0x188f9fca0 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 96
5   CoreAudio                               0x188e76b84 HALC_ProxyIOContext::IOWorkLoop() + 4260
6   CoreAudio                               0x188e753b0 invocation function for block in HALC_ProxyIOContext::HALC_ProxyIOContext(unsigned int, unsigned int) + 108
7   CoreAudio                               0x188ff4564 HALC_IOThread::Entry(void*) + 88
8   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
9   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 11:: Audio Player
0   libsystem_kernel.dylib                  0x18661906c __psynch_cvwait + 8
1   libsystem_pthread.dylib                 0x1866565fc _pthread_cond_wait + 1228
2   libc++.1.dylib                          0x18657d570 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3   MixBox                                  0x1026473c8 juce::WaitableEvent::wait(int) const + 152
4   MixBox                                  0x102647038 juce::TimeSliceThread::run() + 128
5   MixBox                                  0x1026542c8 juce::threadEntryProc(void*) + 528
6   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
7   libsystem_pthread.dylib                 0x186650e3c thread_start + 8

Thread 12:
0   libsystem_kernel.dylib                  0x186615874 mach_msg2_trap + 8
1   libsystem_kernel.dylib                  0x186627cf0 mach_msg2_internal + 80
2   libsystem_kernel.dylib                  0x18661e4b0 mach_msg_overwrite + 476
3   libsystem_kernel.dylib                  0x186615bf8 mach_msg + 24
4   CoreMIDI                                0x1a021448c XServerMachPort::ReceiveMessage(int&, void*, int&) + 104
5   CoreMIDI                                0x1a022566c MIDIProcess::MIDIInPortThread::Run() + 156
6   CoreMIDI                                0x1a0222a64 CADeprecated::XThread::RunHelper(void*) + 48
7   CoreMIDI                                0x1a02246c0 CADeprecated::CAPThread::Entry(CADeprecated::CAPThread*) + 92
8   libsystem_pthread.dylib                 0x186656034 _pthread_start + 136
9   libsystem_pthread.dylib                 0x186650e3c thread_start + 8


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000103ba0000   x1: 0x00006000024ea070   x2: 0x0000000000000001   x3: 0x0000600003fe2d29
    x4: 0x0000600003fe2d80   x5: 0x0000000002a00000   x6: 0x000000000000006c   x7: 0x0000000000000000
    x8: 0x0000000000000000   x9: 0x000000013f707c20  x10: 0x0000000000002070  x11: 0x00000000cc4537fb
   x12: 0x00000000000007fb  x13: 0x00000000000007fd  x14: 0x00000000cc6538ae  x15: 0x00000000000000ae
   x16: 0x00000000cc4537fb  x17: 0x0000000000053800  x18: 0x0000000000000000  x19: 0x000000010f6041c0
   x20: 0x00000001420ed600  x21: 0x00000001420ed760  x22: 0x0000000102a80ab0  x23: 0x00000001420ed778
   x24: 0x000000013f708d90  x25: 0x00000001420ede88  x26: 0x00000001420edf80  x27: 0x00000001420ede58
   x28: 0x00000001420edcf0   fp: 0x000000016ddf75e0   lr: 0x1d2b800102521e8c
    sp: 0x000000016ddf7530   pc: 0x0000000102521e98 cpsr: 0x60001000
   far: 0x0000000000000048  esr: 0x92000046 (Data Abort) byte write Translation fault

Binary Images:
       0x103930000 -        0x103a67fff com.apple.audio.units.Components (1.14) <06275638-4d71-370d-bf96-b30a567270e1> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
       0x10391c000 -        0x103927fff libobjc-trampolines.dylib (*) <7778e0d7-361a-378d-9438-3b2bb48c2154> /usr/lib/libobjc-trampolines.dylib
       0x102008000 -        0x102b2ffff com.ikmultimedia.MixBox (1.5.0) <00eb2d17-9e71-34c1-b40b-73394d6cc2dd> /Volumes/VOLUME/*/MixBox.app/Contents/MacOS/MixBox
       0x1862cf000 -        0x186363347 dyld (*) <324e4ad9-e01f-3183-b09f-3e20b326643a> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x18664f000 -        0x18665bff3 libsystem_pthread.dylib (*) <a7d94c96-7b1f-3229-9bea-048d037c3292> /usr/lib/system/libsystem_pthread.dylib
       0x186614000 -        0x18664efff libsystem_kernel.dylib (*) <ca94fc21-bc40-3b43-b65d-b87ece9e1d48> /usr/lib/system/libsystem_kernel.dylib
       0x18656a000 -        0x1865f7ff7 libc++.1.dylib (*) <375254eb-5a65-35d0-b6b4-773e6763d289> /usr/lib/libc++.1.dylib
       0x1864eb000 -        0x186569ffb libsystem_c.dylib (*) <ab8a0a0b-9a1e-3284-9243-5a0334468ae5> /usr/lib/system/libsystem_c.dylib
       0x1909da000 -        0x190a03fff com.apple.audio.caulk (1.0) <25e50b84-b506-3db7-9a91-3824b9b8b880> /System/Library/PrivateFrameworks/caulk.framework/Versions/A/caulk
       0x188c8c000 -        0x18937efff com.apple.audio.CoreAudio (5.0) <2c54c60c-a5af-39f4-8286-0cb88fa43367> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
       0x1a01e0000 -        0x1a0274fff com.apple.audio.midi.CoreMIDI (2.0) <b082b8bb-b7e7-3a3c-9e5a-144d8da94925> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)
Writable regions: Total=996.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=996.2M(100%)

                                VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Activity Tracing                   256K        1
ColorSync                          512K       24
CoreGraphics                        16K        1
CoreServices                       176K        1
Foundation                          16K        1
Kernel Alloc Once                   32K        1
MALLOC                           980.5M       48
MALLOC guard page                  384K       24
STACK GUARD                       56.2M       13
Stack                             14.4M       13
VM_ALLOCATE                        208K        7
VM_ALLOCATE (reserved)              48K        1         reserved VM address space (unallocated)
__AUTH                            1206K      240
__AUTH_CONST                      21.8M      419
__CTF                               824        1
__DATA                            8637K      408
__DATA_CONST                      21.5M      425
__DATA_DIRTY                      1211K      136
__FONT_DATA                          4K        1
__LINKEDIT                       902.4M        4
__OBJC_RO                         71.1M        1
__OBJC_RW                         2168K        1
__TEXT                           499.3M      441
dyld private memory                272K        2
mapped file                       67.2M       14
shared memory                     1008K       15
===========                     =======  =======
TOTAL                              2.6G     2243
TOTAL, minus reserved VM space     2.6G     2243



-----------
Full Report
-----------

{"app_name":"MixBox","timestamp":"2024-01-26 15:05:45.00 -0300","app_version":"1.5.0","slice_uuid":"00eb2d17-9e71-34c1-b40b-73394d6cc2dd","build_version":"1.5.0","platform":1,"bundleID":"com.ikmultimedia.MixBox","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.2.1 (23C71)","roots_installed":0,"name":"MixBox","incident_id":"D29DF0C8-7703-4027-B07A-6211FC2CC048"}
{
  "uptime" : 5000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookAir10,1",
  "coalitionID" : 2600,
  "osVersion" : {
    "train" : "macOS 14.2.1",
    "build" : "23C71",
    "releaseType" : "User"
  },
  "captureTime" : "2024-01-26 15:05:35.4489 -0300",
  "codeSigningMonitor" : 1,
  "incident" : "D29DF0C8-7703-4027-B07A-6211FC2CC048",
  "pid" : 6383,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2024-01-26 15:05:34.0559 -0300",
  "procStartAbsTime" : 120128765226,
  "procExitAbsTime" : 120161400637,
  "procName" : "MixBox",
  "procPath" : "\/Volumes\/VOLUME\/*\/MixBox.app\/Contents\/MacOS\/MixBox",
  "bundleInfo" : {"CFBundleShortVersionString":"1.5.0","CFBundleVersion":"1.5.0","CFBundleIdentifier":"com.ikmultimedia.MixBox"},
  "storeInfo" : {"deviceIdentifierForVendor":"58F640C2-1B0E-55BD-A4A0-ECD2B2B3C3AE","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.ikmultimedia.MixBox",
  "crashReporterKey" : "20CAE2DF-F852-C4B5-3CC9-827341D73DA1",
  "codeSigningID" : "com.ikmultimedia.MixBox",
  "codeSigningTeamID" : "S78FW55573",
  "codeSigningFlags" : 570490881,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
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Model: MacBookAir10,1, BootROM 10151.61.4, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Aug 26 2023 17:55:53 version 18.20.439.0.7.8.163 FWID 01-f9b9247b

guxtalb
 
Posts: 1
Joined: Fri Jan 26, 2024 6:46 pm

Re: MixBox doesn't open. Crash immediately.

Postby Peter_IK » Fri Jan 26, 2024 8:45 pm

Sorry to hear you are having trouble. I just installed MixBox on my MacBook Pro M1 which did not have MixBox on it at all and it installed, authorized, and opened perfectly without this issue.

I'd recommend opening a ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw if you have not done so already and they will be able to assist you directly.
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