T-Racks Update from 5.10.0 to 5.10.1 not working

Discussion about MixBox and T-RackS

T-Racks Update from 5.10.0 to 5.10.1 not working

Postby shmihe » Wed Jan 18, 2023 8:50 pm

IK Product Manager shows an update for T-Racks - the "Update from 5.10.0 to 5.10.1".

The IK Product Manager downloads and installs - what appears to be the same 5.10.0 version.

Product Manager still shows an update available afterward. Windows Programs/Apps ALSO shows T-Racks to still be at 5.10.0.

What is the issue with this?
User avatar
shmihe
 
Posts: 50
Joined: Wed Nov 30, 2016 11:12 pm

Re: T-Racks Update from 5.10.0 to 5.10.1 not working

Postby shmihe » Wed Jan 18, 2023 9:02 pm

Yeah, I can confirm it downloaded the same exact package as the last one (5.1.10.0b). I installed that one in December.

I always save my up to date installations after download - then delete the last one if all goes well.
User avatar
shmihe
 
Posts: 50
Joined: Wed Nov 30, 2016 11:12 pm

Re: T-Racks Update from 5.10.0 to 5.10.1 not working

Postby jasonluckett » Wed Jan 18, 2023 9:28 pm

Yep, same here. Glad to know that it's not just me. Guess we'll just have to wait a sec for the bug to be fixed.
jasonluckett
 
Posts: 3
Joined: Sat May 05, 2018 6:21 am

Re: T-Racks Update from 5.10.0 to 5.10.1 not working

Postby shmihe » Thu Jan 19, 2023 12:30 am

Thank you for the confirmation!
User avatar
shmihe
 
Posts: 50
Joined: Wed Nov 30, 2016 11:12 pm

Re: T-Racks Update from 5.10.0 to 5.10.1 not working

Postby DarkStar » Thu Jan 19, 2023 11:13 am

For both of you, the best thing to do is contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8687
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: T-Racks Update from 5.10.0 to 5.10.1 not working

Postby shmihe » Thu Jan 19, 2023 5:38 pm

The update file is now the correct one.

It was obviously an error on IK Multimedia's part, since the IK Product Manager was downloading the exact same exact (previous) update instead of the intended new one.
User avatar
shmihe
 
Posts: 50
Joined: Wed Nov 30, 2016 11:12 pm


Return to Mixing & Mastering with T-RackS and MixBox