It seems you cannot but I can and many others can as well. Sorry to hear you are having problems, but since this is not a technical support forum you should contact the IK Support team via http://www.ikmultimedia.com/contact-support and they will be able to assist you directly and get you up and running.
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.