no presets

Discussion about MixBox and T-RackS

no presets

Postby alanos83 » Sun Nov 01, 2020 4:18 pm

Hi
when I use a t-racks plugin in Logic Pro X , there is no presets
is someone can help me to get all the presets?
thank you
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Re: no presets

Postby DarkStar » Sun Nov 01, 2020 4:48 pm

Hello alanos83 and welcome to the forum.


I am sorry to hear about the problems you are running into.

Can you see them OK if you load the FX in the standalone TR5 program? And can you find them on disk? The file extension is .tr5p or .tr5m.

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As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem, but without directly quoting any correspondence from Support.
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Re: no presets

Postby alanos83 » Sun Nov 01, 2020 5:47 pm

hi
thanks for the quick answer
yes I can see them en the stand alone and I found the folder with all the presets , but they don't appear on the plugin in with Logic Pro X
thank you once again
alain
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Re: no presets

Postby Peter_IK » Mon Nov 02, 2020 7:06 pm

This sounds like it might be an issue with how permissions were handled differently on recent versions of macOS. You can find more information about this in the FAQ at https://www.ikmultimedia.com/faq/index.php?id=1306
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Re: no presets

Postby alanos83 » Tue Nov 03, 2020 10:21 am

Thank you
I did what the say but still no presets
can you help me , please?
alain
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Re: no presets

Postby alanos83 » Tue Nov 03, 2020 10:26 am

I think that the presets are in the wrong folder so, Can you tell me in which folder the presets should be , to run normally?
it can be un issue
thank you
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Re: no presets

Postby Peter_IK » Tue Nov 03, 2020 9:43 pm

I wouldn't move anything manually. The installer should install things in the correct folders without manual intervention. I'd recommend working with IK Support for direct and official technical support so they can guide you more precisely. They can be reached at http://www.ikmultimedia.com/contact-support Thank you.
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Re: no presets

Postby ikkechris » Mon Nov 09, 2020 11:46 pm

i had the same problem in ableton, so maybe my solution also works for logic.

in mac settings->safety you can give your daw access to the documents folder

i first did not check there, as other plugins DID find their presets, but Massive X and Sunset Reverb did not.

so as soon as i checked the box for it and allowed ableton access to "documents" there in SYSTEM SETTINGS/SAFETY, all problems, including crashes, were solved.

hope it works for you too, here's a screenshot
https://www.directupload.net/file/d/599 ... 6c_png.htm
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Re: no presets

Postby alanos83 » Tue Nov 10, 2020 8:14 am

Thank you very much , for all the answer but i reinstalled all the t racks , and magical , my presets are back , bit still don’t know why
I didn’t check all the plugins , but that works for the main i use
Thank you
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Re: no presets

Postby Peter_IK » Wed Nov 11, 2020 12:24 am

The support team is well aware. That is why there is a FAQ entry that is on the main FAQ page as a highlighted entry that covers Mac permissions and exactly what is suggested above: https://www.ikmultimedia.com/faq/?id=1306

As this thread has been resolved for the original poster it will be marked as such and locked to keep the forum tidy.
  • If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
  • If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic. Remember that similar symptoms do not mean the same problem or solution.
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