Contacting Support

[evangallo]

Hi Guys,

I have contacted support regarding my T-Racks 5 MAX purchase issue but still haven't received a reply from them (even an automatically-generated email). I raised it last Sunday and it is already Wednesday here in Manila. Is there any member of the support here at the forum that I can contact directly? I have contacted Peter and Ryan thru other means (KVR Forum and Facebook), about this as well.

Regards,
Evan

[DarkStar]

Please review the Guidelines, here:
https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=13&t=19505
especially the point about responses from Technical Support.

In extreme cases, Ryan or Peter will chase up your Support Ticket. As you have PMed them I expect that they will progress things (they are generally on US time).

[evangallo]

Thanks Darkstar for sharing the link.
Just to set the expectation, am I supposed
to receive an email that my request have been
submitted successfully? Because I did not receive
even an automatically-generated reply.

[DarkStar]

Sorry I do not know, as I have not needed to use the current Support system . Another user should be able to comment.

[evangallo]

Alright, thanks.

[Peter_IK]

If you use the Sales & Service form instead of the tech support request form you wouldn't get a ticket/reply. If you submitted a technical support request for a specific product etc like http://www.ikmultimedia.com/contact-support/mi you would.