The Custom Shop serial displayed in your software (AmpliTube, T-RackS, or SampleTank) will not cause any issues. This is normal as you have multiple serials linked to your account. This one is just for the T-RackS CS 'shell'. As long as your gear displays properly you should be okay. Ignore this for now. If you need your serial number for any reason go to your
User Area ->
My Products section of your IK Multimedia account. This is where serial numbers and user manual downloads are stored.
To restore your gear using the Custom Shop try these steps:- Open T-RackS in a stand alone instance. Opening T-RackS in your DAW is also acceptable, but stand alone is preferred.
- Click the Shopping Cart in the upper right hand corner to open the Custom Shop.
- Once inside the Custom Shop make sure you are logged into the proper IK Multimedia.account by looking to see all of your gear is display under 'My Gear'. This is an option under the 'Gear' drop down.
- Once confirmed that you are in the proper account, use the 'Gear' drop down to 'Restore' any gear linked to your account.
As garfy mentions, you should reach out to IK Multimedia support if you continue to have issues or if you are not seeing all of your gear unlocked. Keep in mind this is mainly a user-to-user discussion form (See link below).
https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=10&t=19505PM me your ticket number if you would like me to look into anything deeper.
