gcsrp wrote:I did but since I cannot include the image in the ticket, I figured it would be easier to troubleshoot here first.
You can submit attachments with tickets or add them as replies. I see the image now, you could also write the text into a ticket (though that’s a bit long) I’d you have trouble attaching.
I would suggest following the link in your ticket confirmation email and adding the attachment there (or link them to where you uploaded the image to post here)