Hi,
Settle down and make yourself comfortable. This is a bit of a saga.
I purchased Syntronik a couple of months ago and I like it a lot!
So I was watching the Pick n Mix sale closely and decided to jump before the offer expired so I went in to purchase T-RackS.
My password didn't work for some reason, probably fat fingers syndrome, so I went through the usual password reset. No confirmation email, nothing. Spam folders empty.
I repeated it a couple of times in case I'd done something wrong. Same result.
I logged a ticket which basically promised that someone would get back to me sometime in the distant future (OK thats a bit harsh but it's looking like a couple of weeks). I received an acknowledgement for that.
So in desperation, I opened a second account to get the deal. That went fine. I purchased and all good. Except now that I have installed and activated the plugins they behave as if in trial mode!
Syntronik works fine.
What I would like to do is be able to reset my password on my original account and merge with the new account.
Does anyone know of another way to do this?